A GLOBAL CUSTOMER EXPERIENCE (CX) consultant with a specific eye toward 40+ y/o consumers.

Meet Dr. Alexis

As a global Customer Experience (CX) consultant with a specific eye toward 40+ y/o consumers, Alexis focuses on customer (and employee) culture, experience, and loyalty. By observing the entire lifecycle of the customer, she monitors the current experience delivered to the end user and uplifts the brand ethos to a level that exceeds expectations and increases satisfaction. Her focus is on improving customers’ and employees’ understanding of the brand’s value proposition, designing and activating CX strategies, prioritizing the customer’s viewpoint in decision-making, and keeping track of key performance indicators (KPIs).

In addition, Abramson’s role involves executing cross-enterprise objectives that align organizational metrics, interactions across multiple business units, and touchpoints to improve consumer experiences. Through journey mapping, design thinking, and the utilization of key diagnostic tools (e.g., NPS, CES, CSAT, ESI), she is able to create an ideal consumer and employee environment. 

Her commitment to understanding multi-generational consumers has been featured in many national publications, including TIME, Forbes, Wall Street Journal, Entrepreneur, and People. Dr. Alexis is an Emmy and Gracie award-winning journalist who has frequently appeared as an on-air expert for NBC’s Today show, CNN, CBS, FOX, MSNBC, and numerous other media outlets. In addition to her popular blog, Dr. Alexis is a featured contributor to many top-tier websites and the author of five highly acclaimed books. Abramson is also an in-demand keynote and panel speaker at industry conferences and consumer-focused gatherings.

As a proven industry consultant and spokesperson, Abramson is frequently retained to help organizations develop target-rich products, services, and deliverables geared toward multi-generation population segments. A sample of her consulting client list includes Duracell, Arthritis Foundation, L’Oreal Paris, Philips, Harvard, BMO Private Bank, Siemens, COMCAST, Beltone, Kroger, AAA, Comfort Keepers, Northwestern Mutual, Proctor & Gamble, ADP, Marriott, Humana, AIG, National Golf Foundation, Subway, Genworth, Ameriprise, Kimberly-Clark, Walmart, AARP and many more.

Dr. Abramson’s vast background also involves extensive work as the lead researcher for numerous global projects. She is particularly accomplished in data analysis, full report/white paper development, quant./qual methods, grant writing, design thinking, etc. She is often asked to serve as the spokesperson when key research findings need to be translated for C-Suite, board members, employees, customers, and public consumption.

Dr. Abramson received a Doctorate in Gerontology from the prestigious University of Southern California and completed additional training at Harvard University.

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